SASSA Older Persons Grant
Information, documentation
and National and Regional contact details
Important news for SASSA pensioners –
24 October 2023
We asked – SASSA answered!
You’ve Earned It/YEI in collaboration with the Facebook group Pensioners Forum & Deals has engaged with SASSA on your behalf and will continue to engage with them to attempt to provide feedback to you with regards to the problems Pensioners have with applying for and receiving Social grants.
Here are some of your comments/queries and SASSA’s replies. We hope that these will assist all of you going forward. CLICK HERE TO READ MORE
Please click here to see the new grant thresholds for the Older Person’s Grant in 2023/2024
SASSA snippets
| Any applicant who is married must ensure that supporting documents required for any grant applications are provided for both him/herself and his/her spouse, failure to do this may result in your application being declined. |  |
| If your application is not approved by SASSA you must be informed in writing as to why your application was unsuccessful. You then have the right to appeal this decision but the appeal must be done within 90 days of the date of the decision letter | |
| SASSA will conduct a means test for you and if you are married for your spouse. The Asset and Income Threshhold may change so its best to check this on a yearly basis | |
| All documents submitted must be certified whether submitted in person or online. | |
| When contacting SASSA, remember that the Customer Care charter states that you will be given a reference number to enable you to follow up on your enquiry. | |
| Clients who get married are urged to update SASSA of the change. SASSA validates all clients information with the Department of Home Affairs monthly and if details do not match the application for that period may be declined | |
| There is not need to rush to withdraw funds on the first day. Once the money is in the account, it will remain there until needed. | |
| Have your details ready when contacting SASSA. Clients should always have their ID available in their communicating with SASSA either by e-mail (I.D should be given in message) or when calling the SASSA Call centre | |
2023 Payment Dates
| You and your Grants 2022/2023 - English | • Types of Grants • What do you need to apply • Where do you apply for a grant • Date of approval • Unsuccessful application • Methods of payment • Suspension of grants • Restoration of grants • Main reasons for lapsing of grants • Reviews • Social relief of distress • Amounts of grants • Means test • SASSA contact details • Asset and income threshold | |
| What you need to apply for a social grant |  |
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| SASSA Charter | |
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| Regional offices contact details | |
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| Reconsideration application | |
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| Payment schedule |  |
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| Guide to access Online Grants Application | |
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| Consent Form for Bank Payment | |
National And Regional Contact Details
| National Call Centre | 080 060 1011 |
| National Call Centre | Grantenquiries@sassa.gov.za |
| Eastern Cape | 043 707 6335 |
| Northern Cape | 080 000 3077 |
| Free State | 051 410 8339 |
| Gauteng | 011 241 8320/24 |
| KwaZulu-Natal | 071 607 1514 |
| Limpopo | 015 291 7509 |
| Mpumalanga | 013 754 9428/63/46 |
| North West | 018 397 3360 |
| Western Cape | 021 469 0235 |
| Western Cape | Grantsenquirieswc@sassa.gov.za |
Updated – 15 September 2022
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Please contact your nearest SASSA office
if you have any enquiries
regarding the SASSA Older Persons Grant
SASSA Press Releases
SASSA – South African Social Security Agency – Press Releases