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MultiChoice/DSTV – official positioning on pensioner discounts

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Update:  5 August 2019

 

MULTICHOICE/DSTV

PENSIONERS DISCOUNT POSITIONING

 

We really value our customers who are pensioners; many of whom have been with us since we started our business.  The sole factor at play in offering a discount is that a decoder, by its nature, is portable. This means it could be used by someone other than the pensioner, so we can only offer a discount to some retirement villages where the body corporate subscribes for the entire village, and the DStv signal is distributed from a single point. 

 

However, You’ve Earned It will continue liaising with MultiChoice
to look at possible, future solutions.

 

 

FAQ’s

 

Why don’t you give pensioners a discount?

The sole factor at play in offering a discount is that a decoder is portable, this means that it could be used by someone other than the pensioner

 

Why don’t you give all retirement villages a discount?

Only villages that have their signal distributed from a single point qualify for a discount.

 

Where can we find out if we are eligible for a retirement village discount?

Please contact your body corporate to find out if you’re part of the retirement village
discount.

 

I’m part of the body corporate, where can we apply?

You can email dstvbusiness@multichoice.co.za to apply,
alternatively give us a call on
011 289 2289

 

See further Multichoice conversation and YEI member comments here

 

 

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that are exclusive to YEI members, please click here.

 

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Comments

33 Comments

  • Mirriam
    March 9, 2014 at 3:19 pm

    What about DSTV discounts to pensioners who reside in Communicare Retirement Complexes with your own dish.

    • Marilynh
      March 10, 2014 at 6:22 am

      Dear Mirriam

      Multichoice do advise that they currently provide a reduced rate for pensioners who live in a multi-unit retirement village as the installation set up has made it possible for us to provide this rate. May we suggest that you contact Communicare directly and ask that they look into this.

      Kind regards
      Marilyn, YEI Editor

  • Gerda
    March 26, 2014 at 7:35 am

    What about paying only for the channels that seniors would like to watch instead of the existing packages available from Multichoice.
    The retirement village where I stay offers the reduced package for retirement homes, but it is still too expensive for me (as they have 15 extra channels) and they have a lot of sports channels which I never watch.

    Kind regards

  • peter
    April 17, 2014 at 6:53 am

    Multichoice could make a huge difference to a lot of lives if they would introduce a special package for Seniors showing just three or four choice channels in addition to the SABC’s usual offerings.

    Wake up Multichoice and show some true consideration for your customers!

    Kind regards, Peter

  • Andy
    April 23, 2014 at 3:52 pm

    Multichoice is far too interested in Money to offer Seniors a discount. They live in fear that some senior would invite some younger ones like their children to view with them
    They told me they are there to make money not help old people.

  • Ronell Sprong
    June 10, 2014 at 12:54 pm

    I agree with the first comment. Multichoice are not interested in the old folk. They put their rates up every year without fail or notice. I live on a farm and cannot get to town for movies etc. and would like some movies to watch from time to time. Not only those that were made before I was born on MGM.

  • Lynn
    July 29, 2014 at 8:46 am

    Hi DSTV senior management,
    It is actually a disgrace!! That an old person living on her own in her own home she/he has paid off for 25 years is not allowed a discounts! Disgusting. I think Oldies must contact 702 and create a stink….. Most if 120, 174 etcare repeats repeats.

  • Hanny van Blerk
    November 11, 2014 at 8:38 am

    I have been a subscriber since DSTV started and that is many years ago and have grown with them all along the way as well as paying.
    Now that I have reached the age of 70 and hubby 73 and yes not living in a retirement village and am being punished for NOT living in a retirement village as such and not eligible for a discount6. Yet Telkom and many other service providers willing offer pensioners discount. SHAME ON YOU DSTV.

  • Marilynh
    May 29, 2015 at 8:51 am

    One solution could be the following: Reduced subscription to be granted to the main subscriber if he/she is over the economically active age of 65 years, and he/she and his/her spouse reside alone in their dwelling place; AND reduced subscription to the main subscriber if he/she is a bona fide State pensioner, and provided he/she can produce a valid SASSA membership card, and he/she and his/her spouse reside alone in their dwelling place.

    Submitted by Jannie van Vuuren

  • Marilynh
    May 29, 2015 at 8:52 am

    Why only those with SASSA cards. Great many pensioners source their pension income other than from SASSA. e.g. GEPF (government pensioners)

    Submitted by Mike

  • Marilynh
    May 29, 2015 at 8:53 am

    I unfortunately deleted your newsletter. I wrote to Multichoice re the possibility of a discount for pensioners and received a totally inane answer from them suggesting a subscribe to a lesser package and stating that they do the annual budget and obviously all they care about is profit. no mention was made of the possibility of a discount for pensioners who do not live in retirement estates. I have also approached Checkers – no response and MWeb who undertook to refer my request to the person concerned and so far no reply from them either. I’d appreciate it if you would kindly resend the newsletter.

    Submitted by Lois Carol Wessels

    • Marilynh
      June 22, 2015 at 12:34 pm

      Dear Lois

      I’m not sure which newsletter to which you are referring. Perhaps you would like to browse through the Newsletter Archives (see bottom of YEI homepage at wwww.youve-earned-it.co.za). The direct link to the newsletter archive is https://youve-earned-it.co.za/e-newsletters/

      Kind regards
      Marilyn, YEI Editor

  • Marilynh
    May 29, 2015 at 8:54 am

    I find it completely mindless for Multichoice to claim that they cannot work out a way to offer pensioners living in their own homes (i.e. not in a retirement complex) a discount. In this day and age? – come on Multichoice, have the guts to admit that you can’t bear the drop in income. The fact that they are in the entertainment business – traditionally a sector that has been at the forefront of doing special ”extras” for the ”old-timers”, makes one realize just how times have changed. If they could charge pensioners MORE, I’m sure they’d quickly work out a way to do that!

    Submitted by David Tye

  • Anne-Marie Law
    November 14, 2015 at 6:13 pm

    Amazing how SABC TV has managed to grant a discount for TV licences to the over 70’s, but MultiChoice, a huge money making organisation can’t. Shocking, shocking, shocking…. Well I can now tell you with confidence that many of my friends in my age group and their friends and their friends of friends etc… are all seriously considering terminating their DSTV subscriptions, as MultiChoice is giving us NO CHOICE……..!!! Thank you.

  • Marilynh
    November 16, 2015 at 10:20 am

    Dear Anne-Marie

    You’re right – more and more over-60s will reconsider their subscription to DSTV for this reason and also because it is becoming prohibitively expensive. We need competition in this country…

    Kind regards
    Marilyn, YEI Editor

  • Evert Nieuwenhuis
    February 17, 2017 at 8:58 pm

    If I compare the packages it proves my point that you don’t really give us a choice. If I want to watch sport on channel 201 I am forced to subscribe to the expensive package. I do not want access to any of the other sport channels. Why don’t you link a price/tariff to a channel and give us the choice to select only those channels that we wish to view.

  • J Henning
    February 8, 2018 at 1:23 pm

    Dear DSTV
    I have never herd such a lame excuse for NOT giving pensioners a discount
    Pick and Pay give discounts to pensioners
    They do not ask if you are buying the groceries for yourself or for your family
    Clicks gives discount to pensioners
    They do not ask if you are buying the toiletries for yourself or for your family
    Likewise Joburg Municipality gives a discount to pensioners on their rates and taxes they do not ask you who is staying in your house
    Builders Warehouse gives 10 percent discount to pensioners they do not ask you if you are buying the hardware for yourself
    Standard Bank gives a discount to pensioners on your banking fees
    If these well respected institutions can give discounts to their senior citizens without conditions
    So can you
    You should be ashamed of yourselves
    Where is the MAGIC that you so eagerly and proudly promise

    I have been a loyal customer for thirty years or more and this is very disappointing
    You want to tell me in this day and age of technology you cannot monitor my decoder and make sure that it is only being used in my home??

    SHAME ON YOU DSTV
    even the SABC gives discounts to pensioners

  • Cheryl Lockwood
    April 10, 2018 at 8:50 am

    Please, please do something for us pensioners. not in retirement villages – still waiting its already 2018 -so disappointed just can’t afford this any more

    Regards
    Cheryl Lockwood

    • Marilynh
      April 11, 2018 at 6:45 am

      Dear Cheryl

      Thank you for taking the time to write in. We have sent your comments on to MultiChoice.

      Kind regards
      Marilyn, YEI Editor

  • Reuben Smit
    June 20, 2018 at 3:53 pm

    Good day, I don’t have a pension income, only my SASSA card and I am registered as a pensioner. Can I get a discount. I am 68 years old and still live in my own home. Do I qualify for a pensioner’s discount

  • Cedric Crichton
    July 5, 2018 at 8:47 am

    DSTV package in my retirement village does not have all channels and does not support an Explora. I therefore have to use my own dish and pay the full subscription. What now? Where is the discount

  • Andre
    December 15, 2018 at 9:39 am

    Do what I did. Kicked DSTV in the ass. At 73 and yes on pension I pay my tv licence on pensioners discount, get discount on my Telkom line, joined Netflix and watch delayed rugby on SABC 2. DSTV should look at Telkom, SABC, Game, Makro and many other companies that assist pensioners who in their working life supported them for many years and hang their heads in shame. Then they proud? them selves in their adds how they look after their customers, what a joke

  • Tom Dunn
    December 23, 2018 at 8:23 am

    An good alternative to DSTV is STARSAT. There you pay only R209-00 for their top package. Much better value for money.

  • Ismail
    February 11, 2019 at 9:36 pm

    A simple stats based on previous usage for maybe 24 months before account holder turns 65 will provide a reliable foundation to allocate/create a specific pensioners package per customer. This usage stats is already in your database… This info can then be used to create e.g. Compact pensioner packages or similar where these 15 channels are added to the current compact package…. This is just a suggestion that i think is workable as i doubt most pensioners will be able to watch more than that on a regular basis….

  • J.Evand
    March 20, 2019 at 11:04 am

    Due to the cost of DSTV premium l have decided to cancel be my subscription and am currently watching more Netflix.
    At the age of 75 I find it totally unacceptable that Multichoice cannot give the older ex loyal customers a pensioners discount with out using all the excuses that they can think of.
    At the moment DSTV is not worth watching more repeats than anything else

  • Penny
    April 15, 2019 at 7:56 am

    I said good bye to DSTV in June 2018 after reading an article in the Saturday Star. In short the CEO said that this is their business model, take it or leave – I left it. If you cannot give pensioners the discount they deserve DSTV can keep their business model. I watch about 6 channels so why should I pay for channels that do not interest me ? I am delighted with Netflix that costs me R169 pm and there are NO ADS …… that’s the cherry on the top.
    Move into the 21st century DSTV.

  • Leon
    May 15, 2019 at 3:26 pm

    The service is provided to the Pretoria East Retirement home through an agent called “The DSTV Guy” in Centurion. However, he fails to respond at all and/or timeously when residents try to contact him with regards to buying or replacing decoders or experiencing a block of the service notwithstanding fully paid up accounts Several complaints have been lodged at Multichoice Is there anyone in Multichoice that really cares about these senior citizens who are faithfully supporting you as you rightfully state? Please assist as they are desperate and Pierre does not seem to want to help them.

  • Melanie
    August 5, 2019 at 11:37 am

    Once again the wealthy benefit and poor lose.please show me my duplication.

  • Raymond Alexander
    August 5, 2019 at 12:57 pm

    Once again only the wealthy benefit. What about disabled subscribers oh i forgot we only disabled ♿ we must cough up. I just don’t watch TV anymore and wait for results on my phone. The little bit of entertainment via sport has been priced beyond our income means. Remember the government doesn’t pay minimum wage to pensioners but a measly R1700 a month. Electricity (increased 800% through theft and corruption) water increased due to water shortage (how do we pay more wen asked to use less and we are). I won’t mention food.

  • Ermalinda
    August 5, 2019 at 3:37 pm

    I’m a pensioner on my own no Sassa income why do I pay full for my package.

  • Nita Hebler
    August 8, 2019 at 3:53 pm

    Multichoice is a selfish disgrace holding the carrot to the donkey and then have excuses afterwords not to implement it. I am wishing multichouce none else than a complete collapse. You are misleading pensioners. There are other alternatives!

  • Email to YEI
    August 9, 2019 at 1:18 pm

    Hello. To all Pensioners. Cancel your DSTV subscription. Go to Game, Makro etc and purchase an Openview Decoder. Cost max R499. When you get home, disconnect the DSTV decoder. Take note of where all the connectors are. At the back of the decoder is the STB serial number. Write it carefully down.
    Connect the Openview decoder. If you can’t disconnect the decoder, get a young person to help.Open View is on the same IS20 Satellite. Switch TV on. Channel 100 should appear. Dial *120*6843*1 you will get as reply with options. Usually option 1 is what you want. Push 1 & send. Next you get asked to fill in STB serial number. Type it in carefully & correctly. Then push send. If done correctly you will be connected with in a short while. Now enjoy high quality HD TV at zero cost per month. There is 17 channels at the moment. As a Pensioner I have been connected for over 5 years. This the cheapest option. If you have a data package for you PC you can download movies at a cheaper rate than what DSTV are charging you and it’s what you want to watch & no repeats.
    Keith Dick

  • Email to YEI
    August 9, 2019 at 1:18 pm

    Regarding your endeavor to get cheaper DSTV rates for pensioners, can I suggest that you
    recommend to Pensioners that they change too “Open View”? It was recommended to me and I
    have had it for a year. It does entail purchasing a new small ‘Open View’ box which is about R300
    I think but that is the only cost! It still has channels 1, 2 and 3 and ETV but also movie channels and
    a special local news channel and also an overseas news channel and a ‘learning channel’, etc. The local
    news channel does not have the same quality in the Cape as the previous news channel coming from
    the Johannesburg studios, but considering it is all free with several movie channels, I am happy
    and can recommend it to pensioners who want to cutdown their costs.

    Kind regards,
    Mrs R. Anne Burgess

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