Update – 19 May 2020
YEI contacted MultiChoice/DStv in early May 2020 to ask if the corporate could offer South African seniors a really good discount in order to make their days more enjoyable during this self-isolation.
The MultiChoice response is as follows:
During this unprecedented time, we have been working hard to provide a lot of extra content and channels to all of our customers. We have received positive feedback that these initiatives are helping keep our customers and their families entertained. Please visit our website www.dstv.co.za and direct your subscribers there, where they can see these activities and other special deals that we have highlighted there.
In addition to the above, MultiChoice said:
- We have launched a Premium package that will only cost you R749 if you sign up for 24 months – that’s a total saving of R1440 over the term. That’s a great saving when you consider that Premium gives you over 135 channels of the best local and international entertainment, sport and news. Please note that customers who currently have the Premium package can also take this offer up
- In addition, you get Showmax for free (that’s a saving of R99 pm) and JOOX our live music streaming service (that’s another saving of R89.99) – with millions of songs to choose from.
All of these options are available to purchase online (https://www.dstv.co.za/get-dstv/packages/), so you can get connected in the safety and comfort of your home.
In the next few days, we’ll be providing some additional value to our Premium customers by giving them one free Box Office movie per week during June. We will also be providing access to some of the best online learning courses for free thanks to our partnership with Udemy – the largest global learning market place. And as a Premium customer, you’ll get $5 off a paid course that Udemy have to offer.
Marilyn, we hope that these offers demonstrate that we are constantly looking to get the best value offers to our customers.
NB: Should you have any queries regarding the above,
please direct them to MultiChoice/DStv
– contact details below
YEI is not in a position to respond to any queries
The numbers to call are:
- Tel: 011 289 3000;
- WhatsApp number: 060 060 3788 (a great way to reach MultiChoice)
- DStv Call Centre: +27 11 289 2222
- For all DStv customer and service-related queries, please visit dstv.com or contact us on email@example.com, or use the DStv App.
Advice from YEI:
When speaking to a MultiChoice/DStv agent, enquire about any other costs that come with your choice of contract.
Before agreeing to or signing any new contracts, please ensure that you have been made aware of any other/hidden costs attached to the new contract.
Update – 5 August 2019
For the latest MultiChoice/DSTV official positioning
on pensioner discounts,
please click here
YEI had meetings with MultiChoice
about pensioner discounts
The result of the meetings were that MultiChoice appear to be very open to suggestions regarding viable options when it comes to providing a reduced rate to pensioners on MultiChoice packages.
We welcome suggestions from YEI members in this regard….
MultiChoice have provided the following official response
regarding pensioner discounts on their packages.
MultiChoice is committed to provide all our customers with great entertainment at good value for money. Our concern for pensioners is part of this commitment.
We currently provide a reduced rate for pensioners who live in a multi-unit retirement village as the installation set up has made it possible for us to provide this rate. We have investigated and carefully considered a number of options to also provide a reduced rate to pensioners outside of the retirement villages. Unfortunately, there is no viable option to provide a reduced rate outside the retirement villages.
We would like to thank our customers who are senior citizens for their continued support. We hope you continue to enjoy the great entertainment on offer on DStv.
Update on 26 March 2014
YEI phoned in to Cape Talk Radio and spoke to Kieno Kammies after hearing a pensioner on Cape Talk Radio complaining to Kieno about the lack of discounts for pensioners/seniors on MultiChoice packages. The outcome is that Kieno will take up this issue with MultiChoice. Let’s hope that something good comes out of this for pensioners…..
Update on 27 March 2014
The telephone interview between Kieno Kammies and MultiChoice took place this morning. It’s very disappointing that MultiChoice is unable, at this time, to offer DSTV discounts to pensioners. The one positive aspect that we took out of this interview is that MultiChoice says that they are actively looking for solutions.
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