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YEI contacted MultiChoice about pensioner discounts after a query from a YEI member.

MultiChoice appear to be very open to suggestions regarding viable options when it comes to providing a reduced rate to pensioners on MultiChoice packages.  We welcome suggestions from YEI members in this regard….

MultiChoice have provided the following official response regarding pensioner discounts on their packages.

MultiChoice is committed to provide all our customers with great entertainment at good value for money. Our concern for pensioners is part of this commitment.

We currently provide a reduced rate for pensioners who live in a multi-unit retirement village as the installation set up has made it possible for us to provide this rate. We have investigated and carefully considered a number of options to also provide a reduced rate to pensioners outside of the retirement villages. Unfortunately, there is no viable option to provide a reduced rate outside the retirement villages.  

We would like to thank our customers who are senior citizens for their continued support. We hope you continue to enjoy the great entertainment on offer on DStv.

Email from YEI member – Dr Fred Sanders

Dear YEI,

MultiChoice has just notified subscribers that they are increasing their monthly subscriptions yet again.  For a Premium package, the monthly subscription is increasing from R695 to R740.

While there are less expensive packages available, they exclude a number of channels which my wife and I watch regularly e.g. MNet, SS1, SS2, BBC entertainment, BBC knowledge, and many others.

I would like to ask YEI to approach MultiChoice and request a discount for seniors on all their packages, and especially the Premium package.

I hope that YEI, with its large number of subscribers, would carry some weight in achieving this goal.

I look forward to your reply, and also to the next newsletter which I read avidly each month.

Update on 26 March 2014

YEI phoned in to Cape Talk Radio and spoke to Kieno Kammies after hearing a pensioner on Cape Talk Radio complaining to Kieno about the lack of discounts for pensioners/seniors on MultiChoice packages.  The outcome is that Kieno will take up this issue with MultiChoice.   Let’s hope that something good comes out of this for pensioners…..

Update on 27 March 2014

The telephone interview between Kieno Kammies and MultiChoice took place this morning.  It’s very disappointing that MultiChoice is unable, at this time, to offer DSTV discounts to pensioners. The one positive aspect that we took out of this interview is that MultiChoice says that they are actively looking for solutions.  YEI would like to suggest that you have your say regarding solutions in the comment section below and YEI will ensure that these are collated and sent to MultiChoice.

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Comments

69 Comments

  • Roland Sander
    March 5, 2014 at 2:36 pm

    I really do not understand why a reduced rate cannot to be provided to all pensioners. The reduced rate at retirement villages due to installation costs does not hold water! After all, Telkom provides a reduced rental to older persons and that is not too different to Multichoice providing a reduced monthly rate.

  • Marilynh
    March 6, 2014 at 6:21 am

    Good morning YEI members!
    This debate is also being talked about on the YEI Facebook page at https://www.facebook.com/youveearnedit
    We would be very happy if you joined the conversation either in this forum or on the YEI FB page!
    Kind regards
    Marilyn, YEI Editor

  • Lois Carol Wessels
    March 19, 2014 at 5:32 am

    I enquired on Multichoice Facebook whether they could provide Pensioners with a discount and was provided with a less that credible explanation as to the reasons that they would/could not do so. It is all related to profits and pensioners do not count.

  • Adriaan Eksteen
    March 19, 2014 at 1:07 pm

    For a great number of pensioners, the installation of their sets is already done, therefore installation costs do not count. Pensioners spend more hours per day watching TV than those still employed. I would therefore say that, like some big wholesalers, those who look more should get discount. The various packages do not make provision for a selection of a number of channels based on the total spectrum, whom pensioners would like.

  • Rachaelg
    March 19, 2014 at 1:10 pm

    I totally agree with the previous writers. Pensioners / Seniors are soon forgotten . They forget what we put into society and this is why this site is called ‘You’ve earned it’ . Once one turns 60, you should enjoy benefits like discounts and especially with Multichoice / DSTV.
    You have to be 70 before any concession is granted for TV Annual Licence fee of R74. Why can’t Multichoice do the same and other service providers as well.

  • ronald de Vries
    March 19, 2014 at 1:19 pm

    I agree with the comments made 100%. Multi choice is only interested in making a fat profit and does not care about senior citizens that do not reside in retirement villages . They can easily give a reduced rate or discount to senior members as they make millions out of them.The packages are not what you choose but what they provide. If other institutions and companies such as Game, Builders Ware House can give a discount so can they.

  • Ann Booth
    March 19, 2014 at 1:23 pm

    My mother was in a frail care in a retirement village and she paid the full rate. At no stage did anyone tell her there was a reduced rate for pensioners in retirement villages! Having been a subscriber to MNet since its inception and DSTV since its inception, I feel they could offer “loyalty” points at time of reaching pensionable age, like me!

  • Ingrid Arbuthnot
    March 19, 2014 at 1:56 pm

    My husband and I are both pensioners and with the increase in just about everything R720 a month for us is no longer viable.

  • Ruth
    March 19, 2014 at 2:06 pm

    I agree that it would be a huge benefit if pensioners got a discount. It would also help if they provided a Pensioners package with channels like the ones Dr Sanders mentioned. They could survey their pensioners to see which they prefer as they do have ID numbers and so can tell ages.

  • Rob Haagman
    March 19, 2014 at 3:53 pm

    Approach Multichoice to let pensioners choose the channels and pay per each. That way we can choose our favourites up to our budget allowance.

  • Koos van Schoor
    March 19, 2014 at 5:54 pm

    I am almost 80 years old and I watch 3 channels on a regular basis for R740/ month??!! This is ridiculous! Reduce the number of channels and give pensioners some discount!

  • Pete Avery
    March 19, 2014 at 7:06 pm

    For Multichoice to say “there is no viable option to provide a reduced rate outside the retirement villages” is nonsense. I do not believe that with all the technology that they readily boast about it isn’t possible. My professional society automatically reduced my subscription the month after I turned 60! Multichoice are just creating a smokescreen to avoid giving pensioners a reduced rate.

  • Doug Price
    March 20, 2014 at 4:27 am

    I think that it is time for MNet to allow discounts to pensioners as they have been creaming the money in monthly fees from the SA public and elsewhere. I see once again the monthly fee has gone up from the 01.04.2014, yet again no relief. I have also taken out the insurance to cover my decoder so when problems occur I can change the box without forking out unexpected expenses that I have not budgeted for.
    Pensioners invariably are tied to the home, especially in the evenings, so good entertainment in a safe environment is definitely required.
    Being a pensioner one is FORCED to BUDGET and every month one needs to ensure one keeps to the budget due to fixed income….so a Pensioners rate from Multi Choice will be very welcome indeed. I would hate to find that one of these days due to the increases I will be forced to go without DSTV and resort to SABC 1,2,3 and E.
    I also think we should be allowed to select our own package and pay according to the selection. Thanks

  • Marilynh
    March 20, 2014 at 5:27 am

    I find it completely mindless for Multichoice to claim that they cannot work out a way to offer pensioners living in their own homes (i.e. not in a retirement complex) a discount. In this day and age? – come on Multichoice, have the guts to admit that you can’t bear the drop in income. The fact that they are in the entertainment business – traditionally a sector that has been at the forefront of doing special ”extras” for the ”old-timers”, makes one realize just how times have changed. If they could charge pensioners MORE, I’m sure they’d quickly work out a way to do that!

    Submitted by David Tye

  • Karel Beck
    March 20, 2014 at 7:21 am

    It is absolutely nonsense that multichoice cannot give discount to pensioners. They have our id numbers. We can provide our pension cards. I think it just a matter of not caring

  • Petrus van der Westhuizen
    March 20, 2014 at 8:06 am

    Mense, ons het te doen met ‘n monopolie vir wie winste baie belangriker is as maatskaplike verantwoordelikheid teenoor pensioentrekkers. Multichoice sien pensioentrekkers as finansiele melkkoeie en sal altyd ‘n reeks sinnelose verskoning he om hulle maatskaplike verantwoordelikheid te ontduik. As hulle nie eers geld wil bestee om hulle patetiese tegniese hulpsentrums te verbeter nie, wie gaan hulle oortuig om afslag aan pensioentrekkers te gee. Miskien moet die Vereniging van Pensiontrekkers die leiding hier neem om Multichoice te nader met konkrete voorstelle, byvoorbeeld goedkoper opsies waarby ingesluit is gewilde kanale, en indien nodig ‘n gekoordineerde boikot, byvoorbeeld afskakel vir ‘n maand, organiseer en koordineer as Multichoice onwillig is om iets aan te bied. Ek dink ‘n gesamentlike en gekoordineerde veldtog mag miskien die enigste werkbare oplossing wees, hoe onsmaaklik dit ookal is.

  • Merle Goodwin
    March 20, 2014 at 8:58 am

    Multichoice’s glib excuse for refusing to even consider the possibility of a pensioners’ discount is a good example of the “get rich quickly syndrome”. The tariffs rise relentlessly year after year in spite of the poor quality of the programming and content but the pensioners who are allegedly valued customers, are simply ignored. If Government could find a simple way to reduce the cost of a TV licence for pensioners the mighty Multichoice should have no difficulty in doing the same thing

  • LynneG
    March 20, 2014 at 10:20 am

    I tried when I first became a pensioner – spent hours on the phone trying to get Multichoice to understand our needs. Total waste of time but they did cushion their negativity in flowery words…”elderly are important to us” “We care deeply but cannot see a way forward at the moment”…yeah right!!!

  • James & Maria Stone
    March 20, 2014 at 11:53 am

    We believe that all SENIORS 70 Years and older who have been subscribing for 5 years or more should be given a 20% discount on the monthly payment, whether they pay monthly or YEARLY.
    Payment must be done in person with your I. D. document so that there is no Abuse . We have personaly sugested this to Multi choice on several occations and they take no notice of us. we are 77 and 73 years of age and have been subscibing for more than 10 years.

  • Bruce Fraser
    March 20, 2014 at 12:09 pm

    I fully agree that pensioners should enjoy a preferential rate. With subscriptions escalating as they are, many pensioners will not be able to continue with Multichoice. Even now the service offered on the Premium channel cannot be regarded as good entertainment in many instances but in order to watch sport and keep in touch with world events, subscribers are held hostage.

  • Rosemary Woolley
    March 20, 2014 at 12:51 pm

    I very recently wrote to Multichoice when I received a letter telling me that there would be an increase in the DSTV pricing from 1st April 2014 to R665.00 monthly. I wrote to them and told them that I am 72 years old and have had DSTV since its inception. I received an email from them would told me that I had options from R29.00 per month. The reply was curt and lacked any understanding of my problem. Obviously they are not interested. A case of we have got your business, so like it or lump it!!!

  • Ronald King
    March 20, 2014 at 1:41 pm

    As there are different ‘packages’ [pre-selected bouquets] offered, could Multichoice not allow a pensioner to select a certain number of Channels that is to the individual viewers liking and benefit, and than charge accordingly per the number of Channels the viewer selects – ie – the viewer can create and make up his/her own “bouquet”?

  • Ronald King
    March 20, 2014 at 1:45 pm

    Would Multichoice allow a pensioner to pre-select a number of Channels of his/her interest, to make up a ‘bouquet’ of personal choice, instead of having to buy in to pre-selected/created bouquets which are mostly not of benefit/interest to the viewer?

  • Daver
    March 21, 2014 at 4:19 am

    Words are cheap – action will prove whether Multichoice really means what they say about pensioners.

  • Dan Barbier
    March 22, 2014 at 8:05 am

    I am 75 and do not have a pension just an investment that gives me a small income.We live in a two roomed cottage on my sons property.Why should we be punished for not being able to afford a retirement village.Lets see if we can get a lot more people in our position to write in.

  • Marilynh
    March 22, 2014 at 12:56 pm

    Message sent to YEI from Gerri:

    Hi! It doesn’t seem to me that Multichoice are even considering a special package for pensioners as they clearly say they wont consider it unless we’re in a retirement village as it is not viable _ even with ”careful consideration”. Should you think that a list of names might help to petition them, I would be happy to.add my name.

  • Judith
    March 22, 2014 at 3:41 pm

    I also abhor the unsympathetic attitude of Multi choice. I would support the concept of selecting one own bouquet, and therefore manage the costs this way. What next….a demo outside their offices

  • Don Ball
    March 24, 2014 at 10:49 am

    I fully support comments asking for discounted subscriptions for pensioners.
    It is unfair that a certain section of pensioners – namely those in retirement villages – be given a reduction so that all other pensioners are disadvantaged.
    Those villages have limited availability and substantial levies making them inaccessible to a large number of pensioners. It is time Multichoice took a democratic stance giving all pensioners the same treatment. I support sending a petition to them.

  • Marilynh
    March 26, 2014 at 6:41 am

    An email to YEI from Daphne:

    Have woken up this morning to hear YEI talking to Kieno Kammies on Cape Talk – so proud of what you are doing for us oldies and wish you success in all your endeavours. Any concession on Multi Choice for pensioners would be most welcome. As we get older we find we are no longer able to do much in the way of active pursuits and have the time to sit back and enjoy “the box” but, sadly, cannot afford the very expensive packages which offer much in the way of entertainment.

  • Gerda Pretorius
    March 26, 2014 at 7:14 am

    Why can’t we make up our own bouquets? I for one never watch sport, but the channels that I do watch are not available in the cheaper ones. It is rapidly becoming unaffordable. As has been pointed out, they have our ID numbers so they know how old we are. Why must those of us who are not living in retirement villages be punished?

  • Judy Mitchell
    March 27, 2014 at 1:29 pm

    I have heard that one of the reasons why Multichoice will not give pensioners a discount, is because then the whole family will watch the pensioners TV, and not subscribe themselves. In a way one can understand their reasoning, but then, it is all about money. It is not only Multichoice who give pensioners a raw deal in this country. In other Western countries, the pensioners have many, many more benefits than what we get here. Even the benefits YEI have, are very localized. I live in the Free State, and nearly all the benefits are for the Cape.

    • Marilynh
      March 30, 2014 at 4:40 am

      Dear Judy

      Thank you for your comments. Regarding YEI and Free State benefits – you are quite right. YEI has been concentrating its efforts on Gauteng and the Western Cape as the majority of our members come from these two provinces. However, we have scheduled a research project in the near future, into looking at what benefits are available in the other provinces.

      Our apologies for this, but it boils down purely to lack of resources. We will get there!

      Kind regards
      Marilyn, YEI Editor

  • jane brown
    March 27, 2014 at 7:42 pm

    Everything goes up except our pensions and our health. Please give us a little pleasure at a discount for those of us who cant go out or afford increases any more.

  • Marilynh
    April 16, 2014 at 10:41 am

    Email from YEI reader – Cathy Basson

    Premium viewers don’t view all the channels in any case but yet have to pay for all the channels .
    Multichoice do offer smaller packages, less channels but not the channels the viewer always like watching.
    Solution, permit the viewer a smaller package where the viewer choses the channels they enjoy watching, for which a fee is charged according to the viewer’s income ,especially taking into account pensioners and persons with a low income .
    Surely this will also encourage more customers.

    • Clare
      April 16, 2014 at 2:26 pm

      Why can’t we have pay per view for everyone, regardless of age? This way you get to choose which channels and the number of channels you would like. Why should anyone have to subsidize channels which are neither popular nor profitable – or to one’s taste?

  • Colin Swan
    April 16, 2014 at 10:46 am

    DSTV state that they provide discounts to retirement villages. That is all good and well but most of the people in retirement villages are well to do as the cost of getting in is way above most people’s means. That means that the richer people are getting the benefit of lower subscriptions and the other pensioners are suffering in having to try and meet the higher subscriptions to be able to watch the shows that they want.

  • Rob W
    April 16, 2014 at 12:12 pm

    I can tell you that Multichoice are not interested in pensioners discounts other than the retirement villages .Most of them can afford it and it is the millions of ordinary pensioners who live in own dwellings and on their own who need help here .I spent some time with Multichoice a good few years ago arguing the options open to them ,like bouquets etc but apart from platitudes got nowhere .Like so many organizations nothing will be done until they get decent opposition .

  • Ockie Stuart
    April 16, 2014 at 1:35 pm

    The reasons offered by Multichoice to offer their services at a reduced price to those who reside in retirement villages only do not make sense. They are, in fact, discriminating against pensioners who reside outside of these villages. Not many pensioners can fork out the very expensive subscription fees charged by Multichoice. Many other institutions offer discounts to all pensioners, regardless of where they reside. Even a parastatal such as Telkom offers substantial discounts. It is not often that I side with Kieno Kammies but this time I do. I know that he is a fighter and trust that he will take the matter further. While I thank YEI for their efforts thus far I urge them to take up the matter with more vigour.

  • Marilynh
    April 16, 2014 at 1:37 pm

    One solution could be the following: Reduced subscription to be granted to the main subscriber if he/she is over the economically active age of 65 years, and he/she and his/her spouse reside alone in their dwelling place; AND reduced subscription to the main subscriber if he/she is a bona fide State pensioner, and provided he/she can produce a valid SASSA membership card, and he/she and his/her spouse reside alone in their dwelling place.

    Submitted by Jannie van Vuuren

  • Susan O'Hagan Ward
    April 17, 2014 at 6:08 am

    Multichoice do not explain WHY there is no “viable option” for pensioners. It’s just not viable for THEM. The “bouquets” they offer are the most awful mix of channels. If there was a will, they would find a way. I think their only “concern” is – how many other viewers would watch with the pensioner. They know they have a lot of pensioners “hooked” as they need the entertainment.

  • Patricia Fox
    April 17, 2014 at 6:47 am

    Multi-Choice are not interested, if they really wanted to give a discount to senior citizens they would, it’s all about the bottom line. We are about to go from the Premium package to the next one down. It costs R380.00 per month. We just cannot afford the Premium package anymore so they are in actual fact losing out by us downgrading. We also get a reduced TV licence fee from SABC – we only pay R70.00 per annum. I have been told by my SA family, who have lived in the UK, that our satellite TV is very expensive compared to what they charge overseas.

  • Hans Janke
    April 17, 2014 at 10:29 am

    I have had Dstv for a year now. I always found the total package too expensive and the Compact is missing too many good channels. I would not have subscribed (being 64 now, perhaps in a few years’ time). My daughter is paying for our subscription, which raises one interesting option – if someone wants to do so, let them have it a reduced rate.
    I think that if a survey were done (perhaps it has been?) it would be interesting to see how people would structure their packages if allowed to. I suspect a lot of channels would be seen as completely unnecessary (depending on age and income), while a lot of those only available in the complete package, will be on the must have list of most respondents.
    I guess allowing every subscriber to pick their own package would increase Dstv’s admin considerably and impact on their business model.
    Would YEI be able to summarise if we sent our lists of “must have” and “not required channels” to this forum? If so, age of respondents would be important.
    Kind regards, Hans

  • Gerry Higgs
    April 17, 2014 at 12:29 pm

    Multi-Choice operate on greed. If I can go down and pay for, and get, say the Tennis on Channel such-and-such, which my Bouquet does not support normally (I pay R370 a month), then Multi-Choice can make a plan for Pensioners to pay in a certain amount each month, SELECT what they want to watch, without having to consider “Bouquets”. Bouquets are all about bringing in money! It can easily be coded via a card inserted into the machine. Just a little “tweek” by an IT expert……..

  • Ildi Palmer
    April 18, 2014 at 6:24 am

    I have been living in a Retirement Estate for a year now and still pay the same subscription as before. Multichoice are aware of this, as I have been touch with them about the change of address. In addition, when I moved here they discontinued the magazine. On query, they told me to go on line. I now get the magazine but only occasionally. I pay the premium subs but I get numerous repeats on my favorite channels. They do not have a reply to this.

  • Elize Mitchell
    April 21, 2014 at 8:42 am

    The issuing of a special rate for DSTV to residents of some retirement villages is nothing but blatant discrimination towards other pensioners. Multi Choice is conveniently overlooking the fact that this policy excludes a certain sector of elderly people, i.e. those that cannot afford to retire in luxury retirement complexes, from the benefit of cheaper rates. there are, no doubt, many elderly people in old age homes for whom this concession will mean that they can add a little entertainment to their daily lives, but there are also many residents in the more luxurious freestanding houses (i.e. not under the same roof, which MultiChoice has implied is the reason of extending it to them), who benefit from this same privilege, while the less fortunate pensioners who cannot afford to exchange their homes for ones in retirement villages are deprived. If their reason that extending this concession to all pensioners would be the straw that would break the camel’s rich back, then could they at least give us the opportunity to select our own channels when we are forced (as we inevitably will be) to downscale on our subscriptions. Any concession should benefit ALL pensioners, not only a privileged few, otherwise they are discriminating against our democratic rights. MultiChoice should show their loyalty towards all pensioners of this country who, in many cases, have supported them from the day go. Or is it merely a matter of talk is cheap for them?

  • Marilynh
    April 22, 2014 at 6:00 am

    Thank you all SO much for contributing to this discussion. We will bring the comments to the attention of the relevant person at MultiChoice, and will summarise your suggested options.
    Best wishes
    Marilyn, YEI Editor

  • Anne-Mari Gavin
    April 24, 2014 at 9:50 am

    I wonder if Multichoice are aware of the fact that thousands of pensioners in SA have to survive on a State Pension of R1280 per month??? How on earth can we survive, we have to pay rates & taxes on our own properties, water & lights and do you really thing that is sufficient, there is NOTHING left for FOOD, or medical so the only joy many of them have is now also taken from them. The older folks in old age homes can afford to pay R5000 and upwards to be in a home – what about us who simply cannot afford to stay in such homes where everything is provided for them!! SHAME on Multichoice!!! The older folks built this country, and now they are treated like cast outs!!! Remember YOU (The Management of Multichoice) are also getting old. (Or maybe YOU have stashed away enough of the money YOU stole from the elderly, to keep you going one day??) Hear our cry,
    and give a little joy we so badly deserve! Thank you!

  • Dennis Laver
    April 29, 2014 at 1:40 pm

    I live in a retirement village but I certainly do not receive any discount. The retirement village offers a cheaper bouquet (negotiated with Multichoice) that excludes a number of the better channels. By subscribing to this lower cost bouquet Multichoice disables all the functionality of your HD PVR decoder so that you cannot record programmes for viewing later on or use any other premium functionality of the decoder. Also there are no HD channels included in the bouquet. Multichoice obviously are trying to force everyone onto their premium subscription.

    • Dennis Laver
      June 2, 2014 at 1:35 pm

      I have been following up on Multichoice statement of providing pensioners a discount in retirement villages. The following is their reply, which clearly indicates that they have no desire to directly work with pensioners in offering a discount. It has to be managed by a managing agent with 100% support from all residents.
      Dear Dennis Laver
      Thank you for your email.
      A discount is offered to pensioners or retired persons who reside in a retirement home or village, which subscribes to the M-Net service only as a whole (multi-unit dwelling).
      Retirement villages with an analogue communal system will qualify for a discounted subscription rate provided that there is a 100% buy in amongst all the residents, and that the Retirement village actually has an active commercial account with DStv.
      The managing agent will therefore have to collect the monthly subscription fee via the residents levy, thereby allowing complete control and access.
      Best wishes
      Lebogang Mauwane
      The Multichoice Enquiries team

  • Ian Mack
    April 30, 2014 at 7:17 am

    I took this up with Multi Choice some years ago before considering moving into a Retirement complex. They were of course non committal claiming cost effectiveness etc.
    I am adamant that they need to have AT LEAST TWO optional “bouquets” available for pensioners. EG : they could cover the usual non-costing channels like SABC, & E-TV onto those they need to allow SS1, a news Channel of good repute (Sky, or BBC etc), a Movie Channel and a channel of “interest” )National Geographic, or other. If they used the technology available in today’s modern times, they could probably add a few more without too much effort. THE PROBLEM is they need to WANT to please to public at large and not just sit there rubbing hands with glee as everybody pays up for premium packages. After all these “pensioners” packages would be extra work for them but it would pay them to take up the challenge !
    Our country is being “ripped off” in many other areas, Internet download speeds, and costs etc. Time to “TOYI TOYI” at their doorstep !!

  • hugo
    October 9, 2014 at 1:54 pm

    Dear dstv , I wanted to find out why are their no bollywood movies on box office. I’m sure many subscribers would enjoy hiring these movies if given the opportunity. Thx dstv subscriber. Hugo.

    • Marilynh
      October 10, 2014 at 6:01 am

      Dear Hugo
      Your query will be sent on to our contact at MultiChoice.
      Kind regards
      Marilyn, YEI Editor

  • Ben Schultz
    January 19, 2016 at 3:08 pm

    I think that it is an injustice to not offer a reduced price to Pensioners. I worked hard to own my house and to expect me to move to a retirement home just to get a “Special” price is ridiculous. Other instances offer Pensioner prices on production of a valid ID-document and it seems that Multichoice are very scared that they will reduce their profit severely to offer the same benefits to my wife and I who live by ourselves and alone. To now be forced to give-up the only form of entertainment we are used to, to please Multichoice on an inherent oversight and apparent greediness, is really a poor show indeed. Please reconsider your “Tough” attitude.

    • Marilynh
      January 20, 2016 at 10:09 am

      Dear Ben

      Thank you for taking the time to air your views. We do agree that ALL pensioners irrespective of where they live should be given some relief on a Multichoice package, especially when pensioners have been loyal DSTV subscribers for some years.

      But DST now has competition in the form of Netflix. Netflix, it appears, is not able to compete with Multichoice when it comes to live sports coverage, but if DSTV subscribers don’t want sport content, then it may be an option to go for something like Netflix.

      It will be interesting to see, in time, if Multichoice reconsiders their “tough” attitude.

      Kind regards
      Marilyn, YEI Editor

  • Ben Schultz
    January 29, 2016 at 2:40 pm

    “MultiChoice appear to be very open to suggestions regarding viable options when it comes to providing a reduced rate to pensioners on MultiChoice packages. We welcome suggestions from YEI members in this regard….” The message above is a promise that never materialised and it is a few years old I’m guessing (undated) so, so much for Multichoice promises. The message that you are sending-out is:” Multichoice does not care” although my Premium account is about 16-years old already. People! – this is not rocket science to implement. Just get the subscriber to send in a sworn identity affidavit and get on with it, like all other service providers do already. This will enable a better attitude from present and future “older” customers whereas at present you are quite happy with the blatant dissatisfaction show to you. Just get on with it and DO SOMETHING! To procrastinate forever is disrespect and EVIL?

  • Paul Carpenter
    February 17, 2016 at 6:57 pm

    One solution could be to allow us to choose the channels that we watch and charge us so much per channel. I am sure that with todays technology that would not be beyond them. They could even have a sliding scale of rates starting at age 55 and reducing every 5 years. Regards Paul

    • Marilynh
      February 18, 2016 at 9:04 am

      Thank you for your suggestion, Paul. We will be collating responses and sending them on to Multichoice.

      Kind regards
      Marilyn, YEI Editor

  • Fran Hall
    May 25, 2016 at 4:59 pm

    Multi choice is going to get a surprise when senior citizens cancel their DSTV contracts through lack of funds. Transnet pension only get 2% per annum increase and with the high cost of living these days it’s about time Multi Choice reduce their contracts like other service providers.

  • Anne L
    August 23, 2016 at 9:52 pm

    As far as I am concerned, MultiChoice should change their name to NoChoice-Repeats. They no longer have my money, i have cancelled my subscription. I read, listen to the radio, go for walks, go to live shows as & when I can, meet with friends, have sociable evenings with friends and family. Who needs MultiChoice & DSTV…. not me, thank you but no thank you, no more, no more, no more!!!!

  • alan
    December 28, 2016 at 1:39 pm

    pity us pensioners could not get together and boycot dstv and see how much they lose .like everthing in south africa greed greed and no one gives a dam about pensioners

  • S.C. GERBER
    August 4, 2017 at 7:15 pm

    Please DSTV, everday I meet people that would like to subscribe to DSTV, but the choices of packages are very limited. The prices of those packages are also very high. Millions of people would like to choose which programs they pay for.

    • Marilynh
      August 8, 2017 at 8:27 am

      Dear Mr/Ms Gerber

      Thank you for your message.

      Could you post your request on the DStv Forum on DStv.com – You’ve Earned It (www.youve-earned-it.co.za) has been advised that this is the best place for customers to post and address issues: forum.dstv.com

      For any other questions, please could you contact DSTV directly on help@dstv.com or phone them on 011 289 2222 (or the regional-specific number, depending on where they are based).

      I hope this helps.

      Warm regards
      Marilyn, YEI Editor

  • Derek
    November 25, 2017 at 9:01 am

    Hi every one. It is a shame I have cancelled my dstv about three months ago I now only read news papers and listen to the radio mabe dstv is captured

  • Evan janse van rensb
    February 28, 2018 at 11:58 am

    4years on and no positive feed back on a reduction of their fees
    I am 73 years of age and also disabled due to a stroke.all the excusses why they can’ t find a system to prevent abuse, i have been paying via debit order and they have all my details also my residential address.it is only my wife and myself, helped by an assistant. We dont have a pension only a small income due to a small investment i made many years ago.we have the premium package as we wvery seldom go out due to me being paralised, and my wife with pins in her legs and one arm after an accident, our entertainment is multichoice, we can’t afford the monthly premium any more, and is due to increase again in april2018.youve -earned it
    What is the possibility of aproaching multi choice again for deruced rates for all pensioners we have been supporting them for many years during their growth period, it is now time for them to plough back into the community that supported them for so many years.

    • Marilynh
      March 4, 2018 at 12:23 pm

      Dear Evan

      Thank you for taking the time to write to YEI. Your comments have been sent on to MultiChoice. We too are disappointed on the lack of positive feedback. We are still in contact with MultiChoice, but at this stage, cannot comment on any developments.

      We wish you well, and will pursue MultiChoice, to what end, we can’t say.

      Warm regards
      Marilyn, You’ve Earned It

  • Annette van Bergen
    April 1, 2018 at 7:24 am

    It is so sad that in the bouquets 201 and 202 are not available in the cheaper ones. I know of so many fellow retirees who only look at their sports on those channels. Why do they not have these channels on offer in other bouquets? We are not all football lovers. Also, by only offering discounts to retirement villages is unfair as not all retirees can afford retirement villages these days! Annette

  • Catherine Walters
    September 28, 2018 at 6:59 am

    Any further news in 2018 on DStv pensioner discounts please?

    • Marilynh
      October 1, 2018 at 11:28 am

      Dear Catherine

      Regrettably not.

      Kind regards
      Marilyn, YEI

  • Anna Meyer
    June 4, 2019 at 2:16 pm

    Goodday. I’m a Sassa pensioner and bought a family packages. Can I apply for a discount rate, please, and how to go about. Thank you for your co operation in this regard. Mrs Anna Meyer.

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