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An opportunity for SA seniors to master the art of online shopping

Posted By Marilynh / April 11, 2020 / 5 Comments

After an overwhelming positive response
to an online shopping poll on the YEI Facebook page,
YEI will now help seniors
to master the art of online shopping


Online shopping 1200


Last week, YEI ran a poll on its Facebook page in order to gauge the response of our members with regard to online shopping.  The purpose of the poll was to get a sense of whether or not our senior audience would be interested in being educated on how to online shop at the major retailers. 

Poll questions

The questions we asked in the poll were:

Question 1:  Would you like to learn how to shop online?
Question 2:  Do you have a smart phone and access to WiFi or Fibre?
Question 3:  Do you have access to WiFi or Fibre?
Question 4:  Which are your stores of preference?  Pick ‘n Pay, Checkers, Woolworths, Clicks, or all of the above.

YEI received an overwhelming positive response to the above.

Why online shopping?

Online shopping means that vulnerable SA seniors can take advantage of a good alternative and avoid the shops.  Online shopping enables you to stay safe and well at home.

What do I need to have to online shop?

You do need a smart phone and have access to data or Wi-Fi.  MTN have recently announced a data rates reduction of up to 50% from April and we hope and trust that other cellular service providers follow suit. 

How YEI will do this

Your online shopping experience will be profiled in a step by step fashion to enable you to easily navigate your preferred portal.  Over the next week or so, YEI will feature individual articles with step-by-step instructions on how to sign up for online shopping and also how to online shop at the various retailers.  The link to the first article, Woolworths online shopping, is below 

The articles will be featured on the YEI platform i.e. YEI website, YEI newsletter, the YEI Facebook page.  However, please note that there will only be one newsletter in April.  Our recommendation is that you visit the YEI website and/or YEI Facebook page to regularly look for updated instructions on how to online shop.  Purely click on the YEI Lifestyle page to see the articles. 


YEI looks at some of the sites and grocery apps that provide online shopping



To help prevent the spread of COVID-19 and flatten the curve, we urge our customers to practice social distancing and minimize contact during lockdown. During this extraordinary time, our duty and focus is to ensure that essential Healthcare services and products are available to those who need them. Clicks stores and pharmacies remain open and continue trading normal hours.

To minimize time away from home, we urge customer to make use of the following services:

  • Submit scripts via the Clicks app. An SMS will be sent when their pre-packed medication is ready for collection. Download the Clicks app on Google play or via the Apple store.
  • Get your Chronic medication delivered to your home or nearest Clicks Pharmacy free of charge via Clicks Direct Medicine. To submit a script, call 0861 444 405 or send your chronic prescription to directmedicines@dirmed.co.za
  • Sign up for our Repeat Prescription Service and receive a monthly SMS reminder when your pre-packed medication is ready for collection. To submit a script, call 0860 737 328 or email your script to repeat@clicksgroup.co.za
  • Shop online at clicks.co.za and get all your Healthcare, hygiene, personal care and other essential products delivered to your home. Customers can order schedule 1 and 2 products online and collect these products at their nearest Clicks Pharmacy. To place an order, sign in or create your online account at clicks.co.za


The step-by-step instructions on how to sign up for Clicks online shopping, and how to shop may be found here


Checkers Sixty60

The Sixty60 app is Checkers’ online shopping service.  It is relatively new and has rolled out the service to selected parts of Cape Town and Johannesburg.  They have said that they will be rolling out to other areas in the near future.  There is currently no charge for delivery, but there is a possibility that this could change as it rapidly gains popularity.  The delivery promise is 60 minutes at the same low in-store prices, but the reality is that with the spike in shopping during this crisis, there is a delay.  Best get on to the app early in the morning.  They are limiting the number of purchases to 30 per order. To use this service, download the Checkers Sixty60 app on your smartphone.  There is no website to shop online.

Click here to found out how to download the Checkers Sixty60 app
on to your smartphone.
here to learn how to online shop at Checkers


Pick ‘n Pay

The Pick ‘n Pay online shop will deliver your groceries to your door.  The cost of delivery is R60 and more, depending on the time of the delivery slot.  You also have the option to collect your groceries at a store.  There has been a huge increase of online shopping resulting in delivery slots filling up fast.   Pick ‘n Pay advises that you shop in advance due to the increased demand.  The online shop maintains strict hygiene and has also implemented no-contact deliveries during this time.   Pick ‘n Pay has also launched Grocery Genius, their new online-scheduled grocery delivery service.  This enables customers to set up an automatic weekly or monthly delivery of items that you need to buy on a regular basis.

Pick n Pay has also launched a ‘Collect Direct’ email ordering service for the duration of the country’s lockdown. The service allows customers to email their shopping lists to their nearest participating Pick n Pay stores for collection.  The service will be available during South Africa’s lockdown period at over 174 Pick n Pay franchise stores across the Western Cape, Eastern Cape, Gauteng, KwaZulu-Natal, Free State, Limpopo, Mpumalanga, and North West.  “Customers will be able to select from over 260 products, ranging from fresh produce to household items, and email their shopping list directly to their nearest participating Pick n Pay store for collection,” the retailer said.  “The respective store will communicate directly with the customer to confirm the order, and when it will be ready for collection in store.  Further details, and the list of participating stores and the shopping list template can be found online at www.pnp.co.za/collect-direct

The step-by-step instructions on how to sign up for Pick ‘n Pay online shopping, and how to shop may be found here



The Woolworths Online delivery service will continue to deliver food during the crisis.  They have had unprecedented demand and have implemented a “no contact” delivery process in order to keep customers and drivers safe.  Like Pick ‘n Pay, their delivery slots are filling up fast, although Woolworths has said that they are continuing to work on increasing capacity to meet the increase in demand.  Delivery costs between R50 and R90 and deliveries are only made to the major metropolitan areas.  There is also a limit of five units of product per customer. 

The step-by-step instructions on how to sign up for Woolworths online shopping, and how to shop may be found here


For the benefit of other YEI members,
please let us know if you have local businesses who are currently offering online food delivery services.
Please advise name of business, location
and contact details if possible. 


You’ve Earned It / YEI (https://youve-earned-it.co.za/),
the online retirement platform
for South African over-60s


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Relevant articles:

How to reduce your risk of catching the COVID-19 virus while shopping

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  • David Crookes
    March 30, 2020 at 5:52 pm

    Dear YE! Team

    What happens with pensioners that live 25km away from a town
    such as Howick, where there are thousands of elderly people.

    Do you deliver to a farm ? If not, can you deliver to a central point
    where people can collect their goods.

    • Marilynh
      April 4, 2020 at 3:42 pm

      Dear David

      Good question. We would suggest that you contact your local supermarkets and ask them these questions. Many supermarkets are assisting their customers and especially pensioners with a variety of services – such as an email service, pickup service, whatsapp service, or online shopping.

      Let us know how you get on.

      Warm regards, stay safe and all the best

  • Audrey Potter
    March 31, 2020 at 5:51 pm

    We have a small business in my area that delivers within 24 hours. I haven’t used the service myself but my neighbours tell me that 24 hours is real!! They also do ready meals. Prices of individual produce seem to be very reasonable. You can find them at http://www.urbanfoods.co.za for groceries and http://www.urbandirect.co.za for ready meals. Delivery is currently in the northern suburbs of Johannesburg plus Bedfordview, Edenvale, Midrand and Pretoria East however the owner (Leigh-Ann) says that if she has collective orders from a retirement village/estate in say, Benoni, she would consider expanding the delivery area out there. Any enquiries in this regard can be discussed with the team. Contact details are on the website.

    • Marilynh
      April 4, 2020 at 3:45 pm

      Hi Audrey

      Thank you for this information – very helpful to our Gauteng readers.

      Many thanks

  • Anne Greening
    April 25, 2020 at 3:10 pm

    My first attempt at ordering food on-line was a complete disaster. I found the site and logged-on. It then took me over half-an-hour of wading through multiple lists to find and mark the items I needed – not the longest of shopping lists. It was made worse by the instability of the connection – although this may have been outside the control of Woolworths. Nowhere on the site did I see a notice indicating the lengthy delay in delivery. When my order did not arrive within two days, I contacted them. I was told that the earliest delivery date was approximately three weeks later. As my order included fresh produce which I needed the next day, I cancelled the order.

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