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August SASSA Payment Cycle Goes Without Incidents

Posted By Marilynh / August 1, 2018 / 8 Comments

The South African Post Office (SAPO) piloted the takeover of cash payments of SASSA social grants on 1st August 2018. 

Due to the upgraded IT system, the August payment cycle went off
without any major hitches



SASSA 1200 x 630



SASSA press release

The 1st of August marks a historic milestone for the partnership between the South African Social Security Agency (SASSA) and South African Post Office (SAPO) regarding the payment of social grants. This was the first day that SAPO piloted the takeover of cash payment of social grants at pay points, a function previously performed by Cash Payment Services (CPS). This comes at the back of technical glitches that were experienced during the July payment cycle.

“I am pleased to report that the August payment cycle went without any major incidents in all of today’s pilots sites spread throughout all the nine provinces. SAPO made 100% cash payments at all its pilot sites. This modest achievement can be attributed to the expertise that was pooled from among major role players in the banking,retail and ICT industries, as well as the long hours of hard work put in by SASSA and SAPO staff,” said Susan Shabangu, Minister of Social Development.

The system has been optimised to the extent that it can handle the number of transactions in conformity with the standards of the banking industry.  This is the single most significant reason why there were no glitches in spite the system being under immense pressure.




Minister Shabangu also pointed out that “The smooth manner in which payments were done today points out the readiness of SASSA and SAPO in  completely taking over the payment of social grants once the CPS contract expires at the end of September as directed by the Constitutional Court,”

A few incidents were experienced where beneficiaries with new SASSA cards attempted to collect their grant monies at pay points  but were redirected to ATMs and participating merchants. Beneficiaries are made aware that the new SASSA card functions the same way as any bank card with a PIN and does not make use of biometrics as a method of verification.

Beneficiaries who previously used PIN to access their grants using the old SASSA card are requested to collect their grants from ATMs and retailers. As from today this category of beneficiaries will no longer be served at pay points because the pay point use finger prints as a method of verification.

The new card also allows for 3 free cash withdrawals at points of sale, one free withdrawal at the post office per month, free swipes at points of sale and it is accepted by all ATM’s displaying the VISA sign.


Beneficiaries with queries can contact SASSA
toll free on 0800 60 10 11
or inbox SASSA on social media


Issued on behalf of SASSA

Website:  www.sassa.gov.za



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SASSA – Grant for Older Persons

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  • Naomi
    August 1, 2018 at 6:37 pm

    No glitches? I beg to differ. Today all my husband and I got given was R1440 each instead of R1690! Please explain

  • Anne
    August 2, 2018 at 10:22 am

    Tried to register twice at SASSA Krugerdorp June and july only to be told We ARE ON STRIKE?
    Please advice where I can register
    I live in Olivedale

  • Connie
    August 2, 2018 at 11:21 am

    I thought I was the only one that wasn’t getting the full amount. I only got R1621.00. Could somebody please explain this to all us seniors why this is happening.

    • Angela Watkins
      August 7, 2018 at 11:08 am

      Dear Connie, if you experienced problems then contact SASSA directly on 0800 60 10 11 toll free or inbox SASSA on social media

      • Alcina
        August 8, 2018 at 7:25 pm

        It’s impossible to get hold of SASSA by phone. Just rings and NOONE answers.

  • Anne
    August 2, 2018 at 1:28 pm

    I need to apply where do I go, what do I need to take with me

  • Alcina
    August 8, 2018 at 7:22 pm

    I applied for my new card in July. This month new card showed no funds. Old card first showed R1650 available. tried to withdraw, said no funds. Tried R1640, said transaction declined. Tried R1630 then success. Since April I have never received the full R1690. Went to Post Office, Pick n Pay and Checkers. Theft at it’s worse!!!

  • Billie
    August 8, 2018 at 9:37 pm

    Trust me, there are huge glitches. My husband went to draw his pension this month and found out eventually, it had been cancelled. After spending hours queuing at the Sassa Offices n Chatsworth, was told that they cannot find him on their system. Needless to say he won’t be getting his pension this month.

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