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YEI Directory


City of Cape Town – Senior Citizen Rates/Electricity Rebates

22 June 2017


Senior Citizens Rates Rebate

Senior citizens who are registered owners of residential properties qualify for special rebates according to the gross monthly household income of all persons residing on that property. Please see attached the Rates rebate application form and below all the requirements and details.


Seniors’ rebates

  • Pensioners 60 years or older earning less than R4 000 gross income a month may qualify for 100% rates rebates.
  • Pensioners aged 60 years or older earning more than R4 001, but less than R15 000 a month, may qualify for a 10% – 95% rates rebate.


How to apply

Step 1: Complete the Senior Citizens and Disabled Persons Rate Rebate Application Form attached.

Please include with your application:

  • proof of income for the owner and spouse/partner and three months’ original, printed bank statements for all banking accounts;
  • copies of ID of owner and spouse/partner;
  • copies of lease agreement if you own additional property;
  • proof of pension;
  • proof of investments or dividends;
  • proof of usufruct/habitation/executor/administrator or curator;
  • proof of trust document and income of all beneficiaries;
  • a copy of the applicant’s ID and proof of income for all business owners if the property is registered in multiples owners’ names;
  • a copy of the applicant’s ID and proof of income for all other members if the property is registered as a Close Corporation (CC);
  • a copy of death certificate or Will, if applicable; and
  • any other documents that City may deem necessary.  

Step 2: Once you have completed your form, you can hand-deliver it to your nearest Walk-in Centre or submit it via post to: Department: Revenue,Civic Centre,12 Hertzog Boulevard, PO Box 655, Cape Town, 8000.



With regards to electricity, the City provides a LIFELINE TARIFF but this must be requested by the customer, it is not applied automatically and are subject to meeting conditions/criteria.

In assessing a particular customer, the average consumption over the previous 12 months, at the time of assessment, is used, along with the municipal property valuation of that customer, and the type of meter present.

Residents who are new and existing customers will be eligible for the LIFELINE TARIFF if they have a municipal property valuation of R400 000 or less; if they receive less than 450 kWh per month on average(including any free electricity); and if they have a prepayment meter.

However, if you receive a pensioner or disabled persons rebate, or are registered as Indigent in terms of the Credit Control and Debt Collection Policy, the property valuation and metering provisions fall away.


Under the LIFELINE TARIFF you will be eligible for Free Basic Electricity as follows: 

o 60 kWh if you receive less than 250kWh per month on average taken over the previous 12 month assessment period, including any free electricity; 

o 25 kWh if you receive more than 250 kWh but less than 450 kWh per month on average taken over the previous 12 month assessment period, including any free electricity. 


The LIFELINE TARIFF works as follows: 

o Block 1:  Free Basic energy – no charge to customer; Balance up to 350 kWh per calendar month (97.09 c/kWh plus VAT) = 110.68 c/kWh. 

o Block 2:  Above 350 kWh per calendar month (268.81 c/kWh plus VAT) = 306.44 c/kWh. 


Issued by:   City of Cape Town



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  • Lydia
    September 28, 2016 at 5:46 pm

    I neeed to know if my application submitted 10 weeks ago my ref 9102131138 kindly investigate and let me know as soon as possible.
    Lydia Teperson

    • Marilynh
      October 2, 2016 at 4:08 pm

      Please contact the City directly with your query.

      Kind regards
      Marilyn, YEI Editor

  • Just. Het. Olivier
    April 2, 2017 at 6:39 pm

    How do i apply for this please?

  • Tanya Allen
    July 3, 2017 at 5:49 pm

    About three years ago my mom’s estate was left to me. Because I am currently unemployed I do not have money to put it in my name. I do have a prepaid electricity meter but not a water one. My bills are currently up to date. Can I apply for this indigent relief?

    • Marilynh
      July 13, 2017 at 2:20 pm

      Dear Tanya

      Probably best you contact the CCT directly to find out from them.

      Kind regards
      Marilyn, YEI Editor

  • Wanda De Jager
    July 6, 2017 at 11:19 am

    I rent property to a pensioner couple. There is a pre-paid meter in the flat. Can these pensioners (tenants) apply for a pensioner rebate on the pre-paid electricity they pay in the rented apartment?

    • Marilynh
      July 13, 2017 at 2:07 pm

      Dear Wanda

      You will need to ask the CCT this question. I would imagine so, but rather get advice from the appropriate channel.

      Kind regards

  • Colin
    August 3, 2017 at 6:40 am

    We ar 2 pensioners in our 70’s who rent a house which has a pre paid meter installed can we get any rebate

    • Marilynh
      August 3, 2017 at 1:49 pm

      Dear Colin

      YEI is unable, unfortunately, to assist with queries such as this. Please contact the City of Cape Town direct.

      Kind regards
      Marilyn, YEI Editor

  • Shariefa kolia
    August 26, 2017 at 6:46 am

    If you own a business property. With the front you lease out as business. YOU STAY WITH YOUR PARENTS That is pensioners in flatlet on the same property and you are 60.. YOUR PARENTS ARE NOT PAY RENT WHY DO YOU HAVE TO ADD YOUR PARENTS INCOME AS YOUR INCOME

    • Marilynh
      August 28, 2017 at 9:11 am

      Dear Shariefa

      You will need to take up your query directly with the City of Cape Town.

      Kind regards

  • Norman
    October 16, 2017 at 11:34 am

    I receive a sassa pension grant and would like to know if i could get a rebate on my pre paid electricity , and what forms and what is the process .
    Thank You

    • Marilynh
      October 16, 2017 at 11:47 am

      Dear Norman
      You will need to contact the City directly with your query.
      Warm regards
      Marilyn, YEI Editor

  • Sally Giles
    January 25, 2018 at 12:54 pm

    I presented all the necessary documents required for applying for a Senior Citizens rates rebate at Durbanville Municipality this ,morning 25 January 2018. There is one amount on my bank statement for a Medical Aid Refund which I must now get an affidavit for. How am I supposed to do this. A doctor submitted the account directly to Medical Aid and they in turn sent me a refund which I then paid to the doctor. Nowhere on the application form does it mention Medical Aid Refund amounts. It specifically says financial information. I have spent weeks getting all the necessary documents together. I find this totally unnecessary and inconvenient

    • Marilynh
      January 25, 2018 at 3:45 pm

      Dear Sally

      Regrettably, we are unable to advise on this. You will need to speak to the Durbanville Municipality about this. Sounds rather odd, though.

      Kind regards

  • Sally Giles
    January 25, 2018 at 4:54 pm

    Thanks Marilyn I spoke to them this morning. Can’t understand why they think it is necessary to get an affidavit for a Medical Aid Refund. Definitely not income when I paid it to the doctor.

  • ganeefa Adams
    February 9, 2018 at 1:15 pm

    Good day I been trying since last year to apply at Meltonrose offices for pensioners rebate but the staff very unhelpful been there 3 yrs I’m a widowed Sassa pensioner I don’t know why they give me such bad service

  • James
    March 11, 2018 at 7:35 pm

    Hi there. Does this apply to other municipalities across the country? I am in Welkom, in the Free State.

  • jenny
    March 16, 2018 at 5:02 pm

    I am disable and 60 and own a property that I rent out for income. I had no income from march to end of January as I tried to sell my home apart from living off my savings and UIF. I now have the rent money as income but it is more than R10,000 do I qualify for any rebate now and do I qualify for the period in which I did not have an income for a disability rebate.

    • Marilynh
      March 22, 2018 at 9:31 am

      Dear Jenny

      You will need to contact the CoCT directly for a response to your query.

      Kind regards

  • Sue Rorke
    March 22, 2018 at 7:11 pm

    I cannot download the rates rebate form for pensioners. Can you email me one?

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